Business Process Management

Learning Objective

• Develop a business process strategy to meet stakeholder needs
• Align technology, organization, and facilities with the business process strategy and design
• Apply their knowledge to manage process projects effectively
• Identify, clarify and manage business benefits arising from process change

Course Details

• Introduction to BPM principles and focus
• Business Process Management Methodology
• Determining the business process strategy
• Process mapping and analysis
• Developing the process – enabling, supporting and controlling capabilities